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Frequently Asked Questions

  • What forms of payments are accepted?
    We accept; - MasterCard and Visa credit cards - Maestro, Delta, Solo or Electron debit cards - PayPal
  • When is payment taken?
    Payment will be taken as soon as you hit the ‘Pay Now’ button at checkout.
  • How do I know my order was verified?
    To verify your order was received, a confirmation page with a valid order number will appear on the screen promptly after the order is submitted. An email with a copy of the order confirmation will also be sent to the email associated with your order. Be sure to check your Junk folder, in case the order confirmation email was mistaken as junk mail.
  • I have a discount code. Where do I enter it?
    Discount codes can be applied in the discount field in the check out screen, below the items in your cart.
  • How do you ship items?
    Royal Mail is used for all shipping orders. If shipping ouside the UK Royal Mail will then pass onto local shipping couriers
  • Has my order been shipped?
    An email will be sent when your order has been shipped. If you haven’t received the email yet, your order will still be pending. Be sure to check your Junk folder in case the order confirmation email was mistaken as junk mail.
  • Do you ship internationally?
    Yes, The Sock Hut UK ships to UK, Europe, United States and Canada.
  • Want to contact us?
    We have a contact us page that you can use for any inquiries, or please send email Please ensure to include your name and a brief message and we will get back to you.
  • I haven’t received my order. What can I do?
    Please reach out to our customer support team via email at Customer support is available Monday through to Sunday 8am to 8pm.
  • What are your socks made from?
    All of our socks are made from combed cotton, Polyamide and spandex Cotton - 75% Polyamide - 20% Spandex - 5%
  • Will your socks fit me?
    Our range of socks are made to fit most feet. Please see below for size guides UK 5-11 US 6-12 EU 38-46
  • How do I care for my socks?
    We want you to enjoy wearing your lovely new socks over and over, looking and feeling great. It is recommended that you wash your socks on a cool wash (40 degrees) being turned inside out. Please avoid putting them in the tumble dryer or ironing.


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